Help & support

Yes. The whole game is free to play, with no ads. You can buy coins for extra looks (hats, skins, worlds, music and more), but they never make you stronger.

A recent browser on a computer, phone or tablet: Chrome, Edge, Firefox or Safari. Open the game and press Play. An Android app is coming soon to Google Play (Android 7 and newer).

No. Everything in the game works without one. A free account (13 or over) keeps your stats, earns Slime, puts you on the daily challenge leaderboards, lets you add friends and keeps what you unlock on every device.

Once it has loaded, matches against the computer, hot-seat games, practice and the map editor work offline. Online play, accounts and the shop need a connection.

The game plays in English, Spanish, Brazilian Portuguese, German, French and Japanese. It follows your device’s language, and you can change it in Settings.

Yes: a colour-blind palette with a symbol for each team, a high-contrast mode, calmer effects, bigger text, captions for sounds, Tap to fire, bigger touch buttons, and every key can be changed. See our Accessibility Statement, and tell us what else would help.

If your connection struggles, the game shows ⚠️ Slow connection, and if it drops for a few seconds it reconnects by itself and puts you back in your place (the computer plays your turns meanwhile). A steadier Wi-Fi signal usually fixes it. If it keeps happening, email us with the time and your room code.

Never. Money only buys coins, and coins only buy looks. Weapons are unlocked with Slime, which you earn by playing and can never buy or swap coins for.

Sign in and play: you earn Slime for every online match (more for a win and for each pop), and for games against the computer, up to a daily limit.

Coins normally appear within a few seconds. Make sure you’re signed in to the same account. If they haven’t appeared within an hour, email [email protected].

If something you bought is faulty or didn’t arrive, email us and we’ll put it right. Coins aren’t refunded just because you stop playing or don’t spend them, but we consider every request fairly. In the Android app, purchases are made through Google Play, so refunds are asked for from Google Play. The details are in our Terms of Service (Section 5).

Yes. Anyone under 18 needs a parent or carer’s permission, and every purchase asks you to confirm it. Parents, our Children’s Privacy page explains what we keep and why.

No. There is no chat. Names are checked for anything rude or personal, and in Quick play everyone gets a made-up team name. See our Community Guidelines.

In an online room, use ⚑ Report or 🚫 Block next to their name, or the 👥 button during a match. Blocked players never join your Quick play games. Reports come straight to us.

In the game: Account → Delete account. Your coins, Slime and everything you unlocked are deleted with it. See Delete your account for the details, or if you can’t sign in.

As little as we can. No ads and no tracking. Our Privacy Policy and Cookies & Storage pages list everything.